Managed IT
empower ICT understands that having a reliable computing environment is critical to your daily operations. This is why we spend so much time aligning our technology to support your initiatives. Building a program that provides managed IT solutions and relies on 24/7 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.
Stop buying downtime Invest in Uptime.
- 24,7 Advanced Performance Monitoring ensures all the critical network devices that comprise your network are healthy and functioning reliably and optimally.
- Scheduled Preventative Maintenance ensures that your servers, PCs, and other network devices function optimally. This improves reliability and security.
- Quarterly Network Health Review Dedicated time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.
- Security Management Properly designed and implemented Anti-Virus and Anti-Malware solutions to keep your business protected.
- Patch Management ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to optimise performance and minimize security risk.
Proactive
Proactive Server
- 24×7 Advanced Performance Monitoring
- AntiVirus and AntiMalware Protection
- Key Application Maintenance
- Microsoft and Third Party Patch Management
- Backup Monitoring and Maintenance
- Scheduled Preventative Maintenance
Proactive Workstation
- 24×7 Advanced Performance Monitoring
- AntiVirus and AntiMalware Protection
- Key Application Maintenance
- Microsoft and Third Party Patch Management
- Backup Monitoring and Maintenance
- Scheduled Preventative Maintenance
Fully Managed IT Services
empower ICT understands that having a reliable computing environment is critical to your daily operations. This is why we spend so much time aligning our technology to support your initiatives. As experts of Managed IT services in Perth and Melbourne, our managed IT program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.
Total peace of mind, support, and management for a fixed monthly price
- empower ICT provides all of the benefits of internal IT department such as managed desktop services, IT auditing services & IT outsourcing services in Perth for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications, and hardware.
- When you outsource the management of your IT resources to us, we look at this as a partnership. Our comprehensive approach means we are your IT department.
- By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network.
Why empower?
Quality Services
We deliver the best Managed services utilizing an enterprise- grade remote support, monitoring and management.
24×7 Advanced Performance Monitoring
We use an advanced monitoring to ensure that all your network’s devices are healthy and are also functioning optimally.
System Updates
We will ensure that your PC’s and Windows servers are equipped with the latest security and system patches that will help you in minimizing the risks and optimizing the performance.
Proactive security approach
We use a proactive approach to security and monitor your network consistently to identify suspicious network activities. empower is also ISO 27001 certified for Information Security Management Systems (ISMS).
Flexible solution
We offer flexible solutions; you can choose the amount of on-site and off-site support you need from us in each of the areas.
Your technology partners
empower ICT offers an extensive range of IT services and solutions that will support your business objectives. Our solutions will help you bringing down your costs, improving efficiency and bringing new clients.
Customer – First
We will offer customised solutions that suit your business needs. This includes areas such as service management, service levels, and the amount of on-site and off-site support.
Self-service portal
empower’s Self-service portal allows you to monitor our performance and make the changes in the services we are delivering you instantly in a click.
FAQs
What are managed IT services?
The Managed IT services is a solution delivered by empower ICT that involves managing and maintaining the entire information technology network of the customer’s organisation. This service provides around-the-clock cyber threat monitoring and prevention, after-hours security patching and updates, and detailed reporting on IT security over a specified timeframe.
Why are Managed IT Services important?
Given the growing risks of cyber-security attacks on all types of businesses nowadays, it has become extremely crucial for every business to safeguard its complete IT infrastructure. Managed IT services play a significant role in this regard by offering 24/7 server and network monitoring, infrastructure management, tech support, PC, Mac, and mobile device support.
What kinds of businesses are suitable for empower ICT’s managed IT services?
Australia’s businesses of all sizes and in all industries involved in technology related work can use and benefit from empower ICT’s Managed IT Services. However, our Managed IT services are especially well-suited to small business and medium-sized businesses.
What is empower ICT’s response time?
Our Help Desk is open for customers 24/7/365. Our customers can speak with our experts on 1300 850 210 between 9 am to 5:30 pm, Monday to Friday. They can also write to us at helpdesk@empowerict.com.au
In which locations does empower provide Managed IT support service?
empower ICT has its head office in Perth and Melbourne but its Managed IT support service are available at all locations in Australia.